This refund policy outlines the guidelines and procedures for refund requests. Please read this policy carefully to understand your rights and responsibilities.
Eligibility for Refunds:
Refunds are applicable in the following situations:
- Service Non-Performance: If the service provided by our organisation fails to meet the agreed-upon standards.
- Unauthorised Charges: If you notice any unauthorised charges or discrepancies in the amount billed to your account.
- Cancellation: If you request a cancellation of a product/service within the specified cancellation period mentioned in our terms and conditions.
- Product Defect: If the product you purchased is defective or damaged upon receipt.
Refund Request Procedure:
- To initiate a refund request, you can raise an issue from the app or you can contact our customer support.
- Provide the necessary details, including your order/invoice number, a clear description of the issue, and any supporting evidence or documentation.
- We may require additional information or clarification to process your refund request.
Verification and Investigation:
- Upon receiving your refund request, our team will verify the details provided and may conduct an investigation if necessary.
- This investigation process may involve reviewing records, contacting relevant departments, or seeking additional information from you.
- If the refund request is found to be valid and meets the eligibility criteria, we will initiate the refund process within 7-10 business days.
- The refund will be processed using the original payment method used for the purchase, unless otherwise agreed upon by both parties.
- Please note that depending on your payment provider or financial institution, it may take additional time for the refund to be reflected in your account.
- Refunds will not be provided for products/services that have been used or consumed, except in cases of defects or non-performance.
- Refunds will not be provided for products/services that were purchased through third-party platforms or resellers. Please refer to their respective refund policies.
- Refunds will not be provided for products/services that have specific terms and conditions stating they are non-refundable.
- In the event of any disputes or concerns regarding the refund request, both parties will work towards an amicable resolution.
- If a resolution cannot be reached, the applicable laws and jurisdiction mentioned in our terms and conditions will govern any disputes.
Please note that this refund policy may be subject to change without prior notice. We encourage you to review this policy periodically for any updates.